Note jams and misfeeds
We clear the feed path, inspect guides, and trace the point where notes stop moving.
Typical resolution: same day
Specialist ATM cash module support
Cash dispenser not working? We fix the mechanics inside.
When notes jam, double-pick, or fail to leave the cassette, customers walk away frustrated. A1 ATM Services repairs and calibrates the ATM cash module so cash access can resume quickly.
200+ modules
Repaired each month with parts and calibration checked before return to service.
Faults we see every day
We resolve these cash dispenser faults daily.
A clear fault report helps us bring the right cassette parts and test equipment on the first visit.
Double-pick faults
Worn rollers and separator pads can pull two notes together. We measure wear before replacing them.
Typical resolution: 2 to 4 hours
Slipping belts
Belt tension and pulley condition affect timing. We set both against the module's service specification.
Typical resolution: 2 to 6 hours
Separator pad wear
A glazed pad can cause irregular picks and repeated retries. Genuine replacement kits restore grip.
Typical resolution: same day
Cassette misalignment
We check cassette seating, feed height, and note presentation before running live tests.
Typical resolution: 3 to 6 hours
Sensor calibration drift
Dust and alignment changes can confuse note sensors. We clean, align, and verify the reading path.
Typical resolution: same day
Bench-tested before handover
The module must pick, carry, and present notes correctly at speed.
Mechanical precision
Precision repair that extends dispenser life.
A1 ATM Services works on the parts that control note movement. Each repair is followed by a test-rig run with live notes, so a quiet screen does not hide a mechanical fault.
Clean the sensing path
Ultrasonic cleaning removes residue from sensors and rollers.
Align the feed path
Laser alignment checks the route from cassette to exit.
Fit genuine wear parts
Belts, rollers, and pads are replaced as a matched kit where needed.
Run the full cycle
Live-note testing checks pick accuracy and throughput.
Only genuine dispenser kits. No imitation parts.
Counterfeit rollers and belts can change friction, timing, and note handling. We stock OEM-grade parts for common Fujitsu and NCR cash modules, with seals checked before fitting.
Parts
checked
checked
The right kit saves a return visit.
We match the replacement set to the module, fault, and observed wear.
A practical maintenance gain
Boost cash access speed and reliability.
Calibration keeps note picks consistent and reduces repeated attempts. Customers spend less time waiting at the ATM, while your team sees fewer cash-out faults.
Small adjustments matter.
Before service
2–3
pick attempts on a worn feed path
After calibration
1
verified pick cycle for each test note
Cash out of service? Act now.
Tell us the ATM location, error message, and cassette symptoms. For critical jams, we aim to send a technician with a dispenser spare kit within 90 minutes across Singapore.