Scheduled cleaning and calibration
Quarterly deep-cleaning removes dust from cash paths, sensors, and receipt mechanisms before small faults grow.
Preventive ATM maintenance
ATM maintenance that pays for itself in uptime
Switch from break-fix to proactive care. Scheduled programmes can reduce emergency calls by 60% while keeping your Singapore ATM fleet ready for customers.
Less panic. More earning hours.
Fleet health
Current uptime
99.5%
All critical systems reporting normally
2 alerts reviewed
Next visit: 14 Jun
A calmer service model
What makes our maintenance different
Every visit follows the same clear standard. Your team sees the work, the parts used, and the next action.
Firmware and software updates
We verify approved updates, record the change, and test customer-facing functions after each release.
Cash module health checks
Dispensing belts, rollers, cassettes, and reject paths get inspected for wear and alignment.
Card reader sensitivity calibration
Card readers are cleaned and calibrated to help reduce avoidable read errors at busy sites.
Security patch verification
We check security settings, tamper indicators, cabinet locks, and alarm connections during the service visit.
One accountable service contact
A dedicated account manager tracks open issues and keeps your facilities team informed.
A1 ATM Services client portal
Fleet overview
Fleet uptime
99.5%+1.8% this quarter
Open alerts
02Review scheduled
Next visit
14 JunSite: Orchard
Uptime by siteLast 30 days
Orchard Central99.8%
HarbourFront99.4%
Jurong Gateway99.2%
Your desk, not the machine room
Real-time ATM health from your desk
The online client portal shows uptime, service history, open alerts, and upcoming visits in one view.
Predictive alerts flag unusual readings before they become a customer-facing fault. Better warning means better planning.
Site-by-site trends
Digital service records
Plans for real operating needs
Choose the plan that fits your fleet
Start with the visit rhythm your sites need. Scale service as your fleet grows.
Essential
Quarterly care for stable, lower-volume sites.
- Quarterly preventive visit
- Cleaning and calibration
- Digital service report
- Parts recommendations
Professional
Monthly attention plus monitoring for busy locations.
- Monthly preventive visit
- Remote health monitoring
- Predictive fault alerts
- Priority service scheduling
Enterprise
Custom service levels for multi-site ATM fleets.
- Custom uptime SLA
- Dedicated service engineer
- Fleet reporting and reviews
- Flexible contract terms
All plans use genuine parts where available and can be adjusted without a lock-in penalty.
"We haven't had a weekend emergency in 18 months."
Our service history is finally easy to follow. A1 ATM Services spotted a cash module trend at two sites and fixed it during planned visits. We cut total maintenance costs by 40% in the first year.
Weiwen Lacanaria
Regional Operations Manager, retail banking group
A visit with a clear finish
Your maintenance visit, step by step
You know what happens before the engineer arrives. That saves time on site.
Step 01
Remote diagnostics
We review health signals and prepare the visit.
Step 02
Prepared arrival
The engineer brings a parts kit matched to the fault history.
Step 03
Clean and test
Systems are cleaned, calibrated, patched, and tested.
Step 04
Digital report
Your service record arrives within minutes of sign-off.
Straight answers
Questions about ATM maintenance
Here is what facilities teams ask before choosing an ATM servicing contract.
How long does a maintenance visit take?
Most planned visits take 60 to 90 minutes per ATM. Complex units or sites with a parts issue may need more time, which the engineer will explain before work continues.
What ATM brands do you cover?
We support common bank and retail ATM configurations, including cash dispensers, card readers, cash modules, and connected security systems. Send your model list through our contact page for a coverage check.
Can I pause my servicing contract?
Yes. Plans are built for changing sites and operating volumes. We can review visit frequency and contract scope with your account manager without a lock-in penalty.
What happens if a fault occurs between visits?
Contact the service team with the site and ATM details. Monitoring alerts help us triage the fault, then we schedule the right engineer and parts response.
Make uptime a plan
Ready to maximise your ATM fleet's earning hours?
Tell us how many machines you operate and where they are. We'll map a practical maintenance rhythm for your sites.